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General

How can I find something active for the weekend?

From health and wellness to fashion, dance and sports, music, art and much more, we have it all on our marketplace.

What do I do if I get bored?

Discover our marketplace. We´re all about providing affordable ways for you to stay active, healthy and happy. We connect people like you to people that offer amazing activities and experiences, we call them .

How can I decide what to do?

Get inspired on our marketplace, you will find an experience - - for your time and budget.

What can I do to be more active, don't want to make sport, want to make something different?

Find an art or fashion experience. Search for a guided tour or a music . You can also book a handmade session. Discover our marketplace, you will find an that suits your mood, your time and your budget.

What if I want to turn my life in a more healthy way?

On our market place you will find for a healthy lifestyle. You will find experiences where you learn how to make healthy food or a guided tour in the nature with lots of stories about a healthy lifestyle.

What can I do if I´m feeling alone?

With every you will meet new people and experience unforgettable moments together.

What is an ?

Most places call them experiences, activities, adventure or event. We call them all .

What is a ticket?

With a purchased ticket you can participate in the (event) and gain new experiences. Buy a ticket, go to the meeting point and be there.

Who are offering ?

People that offer amazing activities and experiences - . We call them provider.

Who can purchase tickets?

People like you who want to stay active, healthy and happy. People who want to do something with other people. People who want to meet new people.

For Participants

How can I pay for my tickets?

Booking on 99active is simple. You can pay by PayPal or use your Credit/Debit Card.

How do I get my tickets?

After booking, you’ll get a confirmation email from us with your PDF tickets attached. All you have to do is print it or show it on your phone when you arrive for your experience.

How many tickets can I buy in one order?

You can buy up to 5 tickets per order. Please also check the availability of tickets on the page. Some have a limited amount of available spaces.

Is there a service charge when booking?

Yes, but the service fees are included in the ticket price shown. There are never any hidden fees with 99active.

Can I contact the provider before booking my ticket?

Yes. Just hit “contact provider” on the page. They’ll get back to you as soon as they can to answer any questions you have.

Who do I contact if I have any questions about my booked ?

If you’ve got any last-minute questions about an you’ve booked, just pop over to myacts. From here you’ll be able to contact the provider directly with any queries you have.

How do I return my ticket?

You can cancel your booking and return your ticket by going to the myacts page. Ticket returns will only be accepted within the return period specified by the provider. Please check the return option and return period when booking your tickets. You can find the return information on the booking page of the. If you cannot attend the booked and would rather be there on another day, you have to return your tickets to get your money back. We charge 1,00 € per ticket for ticket return. You will get the ticket price back in full. The return of the tickets only works if the provider has allowed it and you return your tickets within the return period. We offer the ticket return option to 99active users, if allowed by the provider.

Will I be charged if I have to return my ticket?

If you need to return your ticket, we’ll issue a full refund of your ticket price. We are charging only our return service fee. Is always €1.00 per returned ticket regardless of the ticket price.

For Providers

What is an ?

Most places call them experiences,activities, adventure or event. We call them all .

What can I sell?

You can offer any you have the skills to provide. Maybe you’re artist, musician, dancer, fashion professional, cook, outdoor guide, craftsman, health professional, lifestyle coach, teacher, composer coach? If you’ve got the skills to provide amazing experiences you can sell on 99active.

How much time will I need to invest?

Not much. We want you to invest your time in providing excellent experiences to your customers. That’s why we handle your publishing, selling and financial transactions handling. Using our creation tool you can spend less time designing and more time providing.

How do I get paid?

After you’ve provided your , we’ll pay your earnings directly into your bank account by IBAN. This usually takes around 2-3 days to clear into your bank account.

How much does it cost?

Sign up as a provider is free, we are charging 1.00 € per publishing and handle your complete ticket selling, cancellation handling and customer payment clearing for you. We are charging 10 % of your defined ticket price from your customers. For example, if you are offering your ticket for 25.00 €, we will take 2.50 € as our service fee. 22.50 € will be your revenue. If your customer returns a ticket, we will take 1.00 Euro per ticket as our return service fee.

Who can set up a provider account?

Anybody can become a provider on 99active. Whether you’re new to the game or an established experience provider, our platform has everything you need. You can be a company or a private person. You only need to have the skills to provide your experience.

How can I set up an ?

Easy. You need to use our creation tool and all your get a professional look and feel every time.

How long does it take to publish an after creation?

You can start selling immediately. There aren’t any “pending approval” periods with 99active.

How can I sell tickets?

Easy! All you have to do is set up your account and create your first . After this, you can sit back and wait for the sales to come rolling in! We handle the selling and bring you the right customers so you don’t have to.

From where can I manage myacts?

From anywhere in the world you can manage your . You will get your multifunctional feature-rich account for ultimate success!

Who will be supported by 99active?

You. We support new providers and established providers. Whether you’re new to selling or a seasoned professional, our marketplace has everything you need.

How can I manage ticket cancellations?

You have full control of your cancellations policy. When you create your , you decide if cancellations are permitted or not. If you choose to allow cancellations, you’ll be able to specify how many days before your the customer must cancel. Cancellations after this date will not be permitted.

What happens if a customer cancels their ticket?

You don’t need to do anything. We’ll handle any cancellations for you! If your customer cancels their ticket, we’ll try to sell it to another customer to maximize your profits. The cancelling customer gets a full refund of their ticket minus a €1.00 cancellation fee per cancelled ticket. This simple and honest process keeps customers happy so they'll come back to book with you again.

How can I find an appropriate ticket price?

The best way is to use our intelligent assistant for pricing. It allows you to calculate the ticket price and to see all the fees and your possible revenues at a glance.

Are published monitored?

Yes. But we make sure our quality control doesn’t affect your selling. Published are always added to the marketplace immediately. We verify published that they comply with our terms and conditions. If suspicious ivity is identified we will freeze the provider account until a resolution is found.